{"id":1028,"date":"2019-07-25T15:44:49","date_gmt":"2019-07-25T20:44:49","guid":{"rendered":"https:\/\/helpdesk.nscc.edu\/wp\/?post_type=epkb_post_type_1&#038;p=1028"},"modified":"2022-11-21T15:21:17","modified_gmt":"2022-11-21T21:21:17","slug":"clear-browser-cache","status":"publish","type":"epkb_post_type_1","link":"https:\/\/servicedesk.nscc.edu\/wp\/knowledge-base\/clear-browser-cache\/","title":{"rendered":"Clear Browser Cache"},"content":{"rendered":"\n\t\t<div id=\"eckb-article-page-container-v2\" class=\"eckb-article-page-content-counter eckb_ap_active_theme_education-hub \" data-mobile_breakpoint=\"1000\">    \t\t\t\t<a href=\"#eckb-article-content\" class=\"eckb-skip-link eckb-screen-reader-text\">Skip to main content<\/a>   <div id=\"eckb-article-header\" >\n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t\t<!-- Classic Search Layout -->\n\t\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<h2 class=\"epkb-ml-search-title\">How Can We Help?<\/h2>   \t\t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--large\" method=\"get\" onsubmit=\"return false;\" data-collection-id=\"1\" data-collection-token=\"8e31e88608\">\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\n\n\t\t\t\t<!-- Search Input Box -->\n\t\t\t\t<div id=\"epkb-ml-search-box\">\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Search the documentation...\"\n\t\t\t\t\t        placeholder=\"Search the documentation...\" aria-controls=\"epkb-ml-search-results\" >\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\n                        <span class=\"epkb-ml-search-box__text\"> Search<\/span>\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\n                    <\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Search Results -->\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\t\t<\/div>  \n\t\t<\/div>  <\/div>\n\t\t\t<div id=\"eckb-article-body\">  <div id=\"eckb-article-left-sidebar\" ><\/div>\n\t\t        <article id=\"eckb-article-content\" tabindex=\"-1\" data-article-id=\"1028\" >                        <div id=\"eckb-article-content-header\" ><\/div><div id=\"eckb-article-content-body\" >\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1028\" class=\"elementor elementor-1028\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2dba362 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2dba362\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0b39c41\" data-id=\"0b39c41\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eafa479 elementor-widget elementor-widget-heading\" data-id=\"eafa479\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-xxl\">Clear Browser Cache<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f2cbeab elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f2cbeab\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-2a4c173\" data-id=\"2a4c173\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-01eebc5\" data-id=\"01eebc5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-a4802a6\" data-id=\"a4802a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-60d7fcb\" data-id=\"60d7fcb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-cb727db\" data-id=\"cb727db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-b38e2db\" data-id=\"b38e2db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd1bbbf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd1bbbf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9457d7b\" data-id=\"9457d7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b6b4c4 elementor-widget elementor-widget-spacer\" data-id=\"4b6b4c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7108e5 elementor-widget elementor-widget-heading\" data-id=\"f7108e5\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"chrome\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Chrome<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8402a67 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8402a67\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e6e8e72\" data-id=\"e6e8e72\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88fe65d elementor-widget elementor-widget-text-editor\" data-id=\"88fe65d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Mac OS:\u00a0With Chrome open, press Command \u2318 + SHIFT + DELETE<\/strong><\/p><p>1. Change the Time range to &#8220;All time&#8221;<\/p><p>2. Verify that Cookies and other site data is checked<\/p><p>3. Verify that Cached images and files is checked<\/p><p>4. Click Clear data<\/p><p>5. Close and reopen your browser when completed<\/p><p><strong>Note:<\/strong> <em>Mac users &#8211; Click Chrome, &#8220;Quit Chrome&#8221; to close your browser or press <strong>\u2318 + Q<\/strong><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bf63afa\" data-id=\"bf63afa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23f20e2 elementor-widget elementor-widget-image\" data-id=\"23f20e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"515\" height=\"480\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/chrome.png\" class=\"attachment-large size-large wp-image-740\" alt=\"All Time.Cached.Cookies\" srcset=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/chrome.png 515w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/chrome-300x280.png 300w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/chrome-290x270.png 290w\" sizes=\"(max-width: 515px) 100vw, 515px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a43510 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a43510\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2036f10\" data-id=\"2036f10\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70b98d9 elementor-widget elementor-widget-spacer\" data-id=\"70b98d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6e18f2 elementor-widget elementor-widget-heading\" data-id=\"c6e18f2\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"firefox\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Firefox<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-aec4ea3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aec4ea3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fe672d2\" data-id=\"fe672d2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f3759b elementor-widget elementor-widget-text-editor\" data-id=\"8f3759b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Windows:\u00a0With Chrome open, press CTRL + SHIFT + DELETE<\/strong><\/p><p><strong>Mac OS:\u00a0With Chrome open, press Command \u2318 + SHIFT + DELETE<\/strong><\/p><p>1. Change the Time range to clear to &#8220;Everything&#8221;<\/p><p>2. Verify that Browsing &amp; Download History is unchecked.\u00a0 You may also want to uncheck Form &amp; Search History.\u00a0 Cookies and Cache must be checked.<\/p><p>3. Verify that Offline Website Data is checked<\/p><p>4. Click Clear Now<\/p><p>5. Close and reopen your browser when completed<\/p><p><strong>Note:<\/strong><em> Mac users &#8211; Click Firefox, &#8220;Quit Firefox&#8221; to close your browser or press <strong>\u2318 + Q<\/strong><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8c09abf\" data-id=\"8c09abf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb4469d elementor-widget elementor-widget-image\" data-id=\"eb4469d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"407\" height=\"406\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/firefox.png\" class=\"attachment-large size-large wp-image-741\" alt=\"\" srcset=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/firefox.png 407w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/firefox-150x150.png 150w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/firefox-300x300.png 300w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/firefox-271x270.png 271w\" sizes=\"(max-width: 407px) 100vw, 407px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-358061a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"358061a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ea0142\" data-id=\"2ea0142\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-167eec1 elementor-widget elementor-widget-spacer\" data-id=\"167eec1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9067fc elementor-widget elementor-widget-heading\" data-id=\"d9067fc\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"safari\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Safari<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b2efa0f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2efa0f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-91ade9f\" data-id=\"91ade9f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b6810b elementor-widget elementor-widget-text-editor\" data-id=\"7b6810b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1. Open Safari<\/p><p>2. Click &#8220;Safari&#8221;<\/p><p>3. Choose &#8220;Clear History&#8221;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ece97af\" data-id=\"ece97af\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0cf1560 elementor-widget elementor-widget-image\" data-id=\"0cf1560\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"647\" height=\"625\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/safari_menu.png\" class=\"attachment-large size-large wp-image-751\" alt=\"\" srcset=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/safari_menu.png 647w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/safari_menu-300x290.png 300w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/safari_menu-280x270.png 280w\" sizes=\"(max-width: 647px) 100vw, 647px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f19f742 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f19f742\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2445b1b\" data-id=\"2445b1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3050c1c elementor-widget elementor-widget-text-editor\" data-id=\"3050c1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>4. Change the Clear option to &#8220;all history&#8221;<\/p><p>5. Click &#8220;Clear History&#8221;<\/p><p>6. Click Safari, Choose &#8220;Quit Safari&#8221; or press <strong>\u2318 + Q<\/strong><\/p><p>7. Reopen Safari<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-197f3e1\" data-id=\"197f3e1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-086a764 elementor-widget elementor-widget-image\" data-id=\"086a764\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"838\" height=\"280\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/safari_prompt.png\" class=\"attachment-large size-large wp-image-752\" alt=\"\" srcset=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/safari_prompt.png 838w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/safari_prompt-300x100.png 300w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/safari_prompt-768x257.png 768w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/safari_prompt-360x120.png 360w\" sizes=\"(max-width: 838px) 100vw, 838px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea787ca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea787ca\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-66f1d27\" data-id=\"66f1d27\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74c167f elementor-widget elementor-widget-spacer\" data-id=\"74c167f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-426d9ca elementor-widget elementor-widget-heading\" data-id=\"426d9ca\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"ie\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Internet Explorer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8395396 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8395396\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bfc49ef\" data-id=\"bfc49ef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-749a8c9 elementor-widget elementor-widget-text-editor\" data-id=\"749a8c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1. Open Internet Explorer, <b>Press CTRL + SHIFT + DELETE<\/b><\/p><p>2. Verify that the following items are checked<\/p><ul><li style=\"list-style-type: none;\"><ul><li>Preserve Favorites website data<\/li><li>Temporary Internet files and website files<\/li><li>Cookies and website data<\/li><\/ul><\/li><\/ul><p>3. Click Delete<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-668fff5\" data-id=\"668fff5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c378ef elementor-widget elementor-widget-image\" data-id=\"6c378ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"388\" height=\"541\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/ie.png\" class=\"attachment-large size-large wp-image-742\" alt=\"\" srcset=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/ie.png 388w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/ie-215x300.png 215w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/ie-194x270.png 194w\" sizes=\"(max-width: 388px) 100vw, 388px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-dfa681a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dfa681a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6d306db\" data-id=\"6d306db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0898a77 elementor-widget elementor-widget-text-editor\" data-id=\"0898a77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>4. Wait for the finished message to be displayed near the bottom of the browser window.<\/p><p>5. Close and reopen your browser<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6e63421\" data-id=\"6e63421\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e79d970 elementor-widget elementor-widget-image\" data-id=\"e79d970\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"622\" height=\"50\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/ie_finished.png\" class=\"attachment-large size-large wp-image-743\" alt=\"\" srcset=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/ie_finished.png 622w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/ie_finished-300x24.png 300w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/ie_finished-360x29.png 360w\" sizes=\"(max-width: 622px) 100vw, 622px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ded364 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ded364\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3f2559f\" data-id=\"3f2559f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fef10b elementor-widget elementor-widget-spacer\" data-id=\"4fef10b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3399ca8 elementor-widget elementor-widget-heading\" data-id=\"3399ca8\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"edge\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Edge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-50d4d25 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"50d4d25\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-af9e259\" data-id=\"af9e259\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1aa5e5c elementor-widget elementor-widget-text-editor\" data-id=\"1aa5e5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1. Open Edge, <strong>Press CTRL + SHIFT + DELETE<\/strong><\/p><p>2. Verify that at least following items are checked:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>Cookies and saved website data<\/li><li>Cached data and files<\/li><\/ul><\/li><\/ul><p>3. Click Clear<\/p><p>4. A message will appear near the Clear button when finished<\/p><p>5. Close and reopen your browser<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-162e354\" data-id=\"162e354\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-89da610 elementor-widget elementor-widget-image\" data-id=\"89da610\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"363\" height=\"860\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/edge.png\" class=\"attachment-large size-large wp-image-747\" alt=\"\" srcset=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/edge.png 363w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/edge-127x300.png 127w, https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2019\/06\/edge-114x270.png 114w\" sizes=\"(max-width: 363px) 100vw, 363px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t <\/div><div id=\"eckb-article-content-footer\" ><\/div>\n\t\t        <\/article><!-- \/#eckb-article-content -->     <div id=\"eckb-article-right-sidebar\" ><\/div>\n\t\t\t<\/div><!-- \/#eckb-article-body -->              <div id=\"eckb-article-footer\" ><\/div>\n\t\t<\/div><!-- \/#eckb-article-page-container-v2 -->\n\n\t\t<style id=\"eckb-article-styles\" type=\"text\/css\"><\/style>   ","protected":false},"excerpt":{"rendered":"<p>Skip to main content How Can We Help? Search Clear Browser Cache Chrome Firefox Safari IE Edge Chrome Mac OS:\u00a0With Chrome open, press Command \u2318 + SHIFT + DELETE 1. Change the Time range to &#8220;All time&#8221; 2. Verify that <a href=\"https:\/\/servicedesk.nscc.edu\/wp\/knowledge-base\/clear-browser-cache\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[36,37],"epkb_post_type_1_tag":[],"class_list":["post-1028","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-common-issues","epkb_post_type_1_category-common-issues-employees"],"_links":{"self":[{"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/epkb_post_type_1\/1028","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/comments?post=1028"}],"version-history":[{"count":10,"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/epkb_post_type_1\/1028\/revisions"}],"predecessor-version":[{"id":2987,"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/epkb_post_type_1\/1028\/revisions\/2987"}],"wp:attachment":[{"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/media?parent=1028"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/epkb_post_type_1_category?post=1028"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/epkb_post_type_1_tag?post=1028"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}