{"id":3396,"date":"2023-08-10T15:40:29","date_gmt":"2023-08-10T20:40:29","guid":{"rendered":"https:\/\/servicedesk.nscc.edu\/wp\/?post_type=epkb_post_type_1&#038;p=3396"},"modified":"2026-03-12T08:56:34","modified_gmt":"2026-03-12T13:56:34","slug":"student-mfa-setup","status":"publish","type":"epkb_post_type_1","link":"https:\/\/servicedesk.nscc.edu\/wp\/knowledge-base\/student-mfa-setup\/","title":{"rendered":"Student MFA Setup"},"content":{"rendered":"\n\t\t<div id=\"eckb-article-page-container-v2\" class=\"eckb-article-page-content-counter eckb_ap_active_theme_education-hub \" data-mobile_breakpoint=\"1000\">    \t\t\t\t<a href=\"#eckb-article-content\" class=\"eckb-skip-link eckb-screen-reader-text\">Skip to main content<\/a>   <div id=\"eckb-article-header\" >\n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t\t<!-- Classic Search Layout -->\n\t\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<h2 class=\"epkb-ml-search-title\">How Can We Help?<\/h2>   \t\t\t\t<form id=\"epkb-ml-search-form\" class=\"epkb-ml-search-input-height--large\" method=\"get\" onsubmit=\"return false;\" data-collection-id=\"1\" data-collection-token=\"8e31e88608\">\n\t\t\t\t<input type=\"hidden\" id=\"epkb_kb_id\" value=\"1\" >\n\n\t\t\t\t<!-- Search Input Box -->\n\t\t\t\t<div id=\"epkb-ml-search-box\">\n\t\t\t\t\t<input class=\"epkb-ml-search-box__input\" type=\"text\" name=\"s\" value=\"\" aria-label=\"Search the documentation...\"\n\t\t\t\t\t        placeholder=\"Search the documentation...\" aria-controls=\"epkb-ml-search-results\" >\n\t\t\t\t\t<button class=\"epkb-ml-search-box__btn\" type=\"submit\">\n                        <span class=\"epkb-ml-search-box__text\"> Search<\/span>\n                        <span class=\"epkbfa epkbfa-spinner epkbfa-ml-loading-icon\"><\/span>\n                    <\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Search Results -->\n\t\t\t\t<div id=\"epkb-ml-search-results\" aria-live=\"polite\"><\/div>\n\t\t\t<\/form>\n\t\t<\/div>  \n\t\t<\/div>  <\/div>\n\t\t\t<div id=\"eckb-article-body\">  <div id=\"eckb-article-left-sidebar\" ><\/div>\n\t\t        <article id=\"eckb-article-content\" tabindex=\"-1\" data-article-id=\"3396\" >                        <div id=\"eckb-article-content-header\" ><\/div><div id=\"eckb-article-content-body\" >\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3396\" class=\"elementor elementor-3396\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a215fdb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a215fdb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8079f58\" data-id=\"8079f58\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8a74c2b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a74c2b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-417476f\" data-id=\"417476f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-528f9b6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"528f9b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-shield\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-16f520e\" data-id=\"16f520e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f20726 elementor-widget elementor-widget-heading\" data-id=\"1f20726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">Student Email MFA (Multi Factor Authentication) Setup<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a608f3 elementor-widget elementor-widget-spacer\" data-id=\"5a608f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebac105 elementor-widget elementor-widget-heading\" data-id=\"ebac105\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><i>Nashville State is implementing the use of multi-factor authentication (MFA) to strengthen security\nfor campus resources such as Email. NSCC supports Microsoft Authenticator.<\/i>\n<br><br>\n<b><font size=\"+1\"><i>Important note: If you have set up MFA on another device that you no longer have access to you will need to contact the service desk to have a support technician remove that device before you can set up a new one. Call 615-353-3678 for assistance.<\/b><\/font><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c69fba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c69fba\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-aeb4f8d\" data-id=\"aeb4f8d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-913f602 elementor-widget elementor-widget-text-editor\" data-id=\"913f602\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>As we move your account to a safer environment, it is important that you take the following steps to protect yourself.<br \/><\/b><\/p><p><strong>We highly encourage the use of the Microsoft Authenticator app over using text notifications for MFA.<\/strong><\/p><p><strong>For the first time logging into your email you will be met with a &#8220;More information required&#8221; page (depicted to the right). Multi-Factor Authentication is mandatory for all email accounts in order to protect your information and privacy!<\/strong><\/p><ul><li><strong>Click &#8220;Next&#8221; to start the MFA setup<\/strong><\/li><li><strong>On the next page choose &#8220;Work or school account&#8221;<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bab4d5e\" data-id=\"bab4d5e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d47735 elementor-widget elementor-widget-image\" data-id=\"2d47735\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"255\" height=\"300\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2023\/08\/More-Info-1.jpg\" class=\"attachment-medium size-medium wp-image-3408\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d6f0fe1\" data-id=\"d6f0fe1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f2a058 elementor-widget elementor-widget-image\" data-id=\"3f2a058\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"259\" height=\"300\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2023\/08\/work-or-school.png\" class=\"attachment-medium size-medium wp-image-3399\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a938a6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a938a6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6784c40\" data-id=\"6784c40\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-155f278 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"155f278\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a227a7\" data-id=\"6a227a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-125ee4a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"125ee4a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ee0345a\" data-id=\"ee0345a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f60447c elementor-widget elementor-widget-text-editor\" data-id=\"f60447c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"padding-left: 40px; text-align: left;\"><strong>There are a few different methods to setup MFA for your email account:<\/strong><\/p><ol><li style=\"text-align: left;\"><strong>Set up the Microsoft Authenticator App. <span style=\"color: red;\">This requires a computer &amp; mobile device.<\/span><\/strong><ul><li><strong>This method allows quick sign in by responding to a notification on the app.<\/strong><\/li><li><strong>The app can be found on the:<\/strong><ul><li><strong>Google Play:\u00a0<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.azure.authenticator&amp;hl=en_US&amp;gl=US\">Microsoft Authenticator<\/a><\/strong><\/li><li><strong>iOS App store:\u00a0<a href=\"https:\/\/apps.apple.com\/us\/app\/microsoft-authenticator\/id983156458\">Microsoft Authenticator iOS<\/a><\/strong><\/li><\/ul><\/li><li><strong>\u00a0For instructions on setting up Microsoft Authenticator click or tap the link below.<\/strong><ul><li><strong><a href=\"https:\/\/servicedesk.nscc.edu\/wp\/knowledge-base\/email-mfa-setup\/\">Microsoft Authenticator Setup<\/a><br \/><\/strong><\/li><\/ul><\/li><\/ul><\/li><li style=\"text-align: left;\"><b>If you prefer NOT to use the app click or tap on &#8220;I want to set up a different method&#8221;&#8230;follow the below instructions<\/b><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ba64ae5\" data-id=\"ba64ae5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-603370d elementor-widget elementor-widget-image\" data-id=\"603370d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"456\" height=\"332\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2023\/08\/app-or-diff-method.png\" class=\"attachment-full size-full wp-image-3400\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e7bfb7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e7bfb7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-903a63f\" data-id=\"903a63f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8aae080 elementor-widget elementor-widget-text-editor\" data-id=\"8aae080\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1afaf1c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1afaf1c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-253a896\" data-id=\"253a896\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c7dfab elementor-widget elementor-widget-text-editor\" data-id=\"7c7dfab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. After selecting &#8220;I want to set up a different method&#8221; you will be given the option again to choose Authenticator App or Phone<\/strong><\/p><ul><li><strong>In the event you want to use an app other than MS Authenticator this is where you set that up. Otherwise choose Phone.<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e15f303 elementor-widget elementor-widget-image\" data-id=\"e15f303\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"818\" height=\"569\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2023\/08\/Phone-or-App.png\" class=\"attachment-full size-full wp-image-3409\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0370cbc\" data-id=\"0370cbc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2674754 elementor-widget elementor-widget-text-editor\" data-id=\"2674754\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>2. After selecting Phone you will be taken to this page where you enter in your phone number and are given the options to receive text or call.\u00a0<\/strong><\/p><ul><li><strong>The call will come from a Microsoft server, and request that you push a certain button on your dial pad to continue with login. The code is a 6 digit code that is sent via SMS. Click &#8220;Next&#8221; once you have decided.<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38b3a07 elementor-widget elementor-widget-image\" data-id=\"38b3a07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"769\" height=\"668\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2023\/08\/Text-or-Call.png\" class=\"attachment-full size-full wp-image-3410\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f9760e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f9760e5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88df69f\" data-id=\"88df69f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24f495e elementor-widget elementor-widget-text-editor\" data-id=\"24f495e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d2be21e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d2be21e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d3e7c27\" data-id=\"d3e7c27\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07fcf6c elementor-widget elementor-widget-text-editor\" data-id=\"07fcf6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>3. If you have selected &#8220;Text me a code&#8221; you will be sent a text message containing a 6 digit code. Enter the code in the field &#8220;Enter code&#8221;, and click Next.<\/strong><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe6c5e1 elementor-widget elementor-widget-image\" data-id=\"fe6c5e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"754\" height=\"494\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2023\/08\/Enter-the-code.png\" class=\"attachment-full size-full wp-image-3412\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-be4135c\" data-id=\"be4135c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa91fb9 elementor-widget elementor-widget-text-editor\" data-id=\"fa91fb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>4. If the authentication process was successful you should see the below message.\u00a0<\/strong><\/p><p><strong>&#8220;SMS verified. Your phone was registered successfully.&#8221; Be sure to click Next to complete the process&#8230;Then Done on the next page &lt;&#8211; This step is also important!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6dbf8d elementor-widget elementor-widget-image\" data-id=\"f6dbf8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"761\" height=\"393\" src=\"https:\/\/servicedesk.nscc.edu\/wp\/wp-content\/uploads\/2023\/08\/SMS-Verified.png\" class=\"attachment-full size-full wp-image-3411\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1bf1335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1bf1335\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59d1287\" data-id=\"59d1287\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1cce43 elementor-widget elementor-widget-heading\" data-id=\"b1cce43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/servicedesk.nscc.edu\/about\/\"><i>Click here for contact information and office hours for the Service Desk<\/i><\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t <\/div><div id=\"eckb-article-content-footer\" ><\/div>\n\t\t        <\/article><!-- \/#eckb-article-content -->     <div id=\"eckb-article-right-sidebar\" ><\/div>\n\t\t\t<\/div><!-- \/#eckb-article-body -->              <div id=\"eckb-article-footer\" ><\/div>\n\t\t<\/div><!-- \/#eckb-article-page-container-v2 -->\n\n\t\t<style id=\"eckb-article-styles\" type=\"text\/css\"><\/style>   ","protected":false},"excerpt":{"rendered":"<p>Skip to main content How Can We Help? Search Student Email MFA (Multi Factor Authentication) Setup Nashville State is implementing the use of multi-factor authentication (MFA) to strengthen security for campus resources such as Email. NSCC supports Microsoft Authenticator. Important <a href=\"https:\/\/servicedesk.nscc.edu\/wp\/knowledge-base\/student-mfa-setup\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[16],"epkb_post_type_1_tag":[],"class_list":["post-3396","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-office-365"],"_links":{"self":[{"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/epkb_post_type_1\/3396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/comments?post=3396"}],"version-history":[{"count":25,"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/epkb_post_type_1\/3396\/revisions"}],"predecessor-version":[{"id":4479,"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/epkb_post_type_1\/3396\/revisions\/4479"}],"wp:attachment":[{"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/media?parent=3396"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/epkb_post_type_1_category?post=3396"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/servicedesk.nscc.edu\/wp\/wp-json\/wp\/v2\/epkb_post_type_1_tag?post=3396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}