Common causes of login issues:

Password:

• Password has expired and needs reset at https://id.nscc.edu/pwreset/html
  • All NSCC students, staff, and faculty that have not reset their password after 07/15/2024 must reset their password to meet the new minimum requirements.
  • Occasionally, your password may get expired and need reset if unusual sign-in activity is detected.
• Password does not meet new minimum requirements
  • Requirements:
    • 16 – 20 characters
    • At least 1 upper case letter
    • At least 1 lower case letter
    • At least 1 number or symbol
      • Allowed symbols
        • ‘ – ! ” # $ % & ( ) * , . / : ; ? @ [ ] ^ _ ` { | } ~ + < = >
      • Cannot include
        • Name or part of name
        • Previously used password

Username:

• NSCC is migrating logins to Microsoft, which uses your full email address as the username
  • Example: jdoe1@my.nscc.edu
• Email username login is currently available for:
  • Campus computer
  • Campus Wi-Fi
  • Email
  • Linkedin Learning
  • Online library databases
• Don’t know your email address?
  • Use our new lookup tool, https://email-lookup.nscc.edu/

Wi-Fi

• Check the username and password FAQs for issues related to your account login
• Check our Wi-Fi setup guides at, https://servicedesk.nscc.edu/wp/knowledge-base/
  • Newer devices now have an option called TOFU (Trust on First Use) to use for the security certificate setting.
• Try moving to a different area for a stronger signal