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Microsoft License Issue
If you were signed into Microsoft products back in October on a device and did not sign out before the email merge your old student data was saved and cached on that device.
This March the Microsoft licenses expired for the old accounts giving an error that you would need to purchase Microsoft products.
Instead of purchasing those products you can remove the old data using the Microsoft SaRA tools and sign in using your new student email which has a license that will be active as long as you are a student and for one year after you take your last class.
Below are the instructions for running this tool to allow you to sign in correctly.
Windows
To get the license removal tool use the following link.
Windows SaRA Tool Link
It is important to make sure all Office applications are closed on your computer before running the tool. This includes Word, Excel, Teams and OneDrive.
Once the tool is downloaded and all Office applications are closed run the file and continue through the steps.
Once you start running the tool it will then ask you to sign into your NSCC email account. The tool will run some checks on your computer. Follow the instructions carefully and give it time to work. If you are asked to Perform actions in regards to SSO click Perform, DO NOT Skip.
Windows SaRA Tool Link
It is important to make sure all Office applications are closed on your computer before running the tool. This includes Word, Excel, Teams and OneDrive.
Once the tool is downloaded and all Office applications are closed run the file and continue through the steps.
Once you start running the tool it will then ask you to sign into your NSCC email account. The tool will run some checks on your computer. Follow the instructions carefully and give it time to work. If you are asked to Perform actions in regards to SSO click Perform, DO NOT Skip.
MacBook/iMac
To get the Mac license removal tool use the following link.
Mac SaRA Tool Link
It is important to make sure all Office applications are closed on your computer before running the tool. This includes Word, Excel, Teams and OneDrive.
Follow the instructions on the linked site and and continue with the installation. You will be prompted to sign back in when you launch a Microsoft program such as Word.
If you see the email address ending in @mynscc.onmicrosoft.com when signing back in the tool did not work and will need to be re-run.
If you have to re-run this tool verify again that OneDrive and all Microsoft programs were completely closed out of.
Mac SaRA Tool Link
It is important to make sure all Office applications are closed on your computer before running the tool. This includes Word, Excel, Teams and OneDrive.
Follow the instructions on the linked site and and continue with the installation. You will be prompted to sign back in when you launch a Microsoft program such as Word.
If you see the email address ending in @mynscc.onmicrosoft.com when signing back in the tool did not work and will need to be re-run.
If you have to re-run this tool verify again that OneDrive and all Microsoft programs were completely closed out of.
